SERVICE DELIVERY

Flexible Service Delivery

Ability Core provides flexible coordination tailored to each participant’s needs.

Face-to-Face Appointments

  • In person meetings
  • Participant centred planning
  • Community visits

Telehealth Coordination

  • Remote coordination
  • Video consultations
  • Accessible anywhere

Flexible Scheduling

  • Convenient appointment times
  • Participant availability
  • Adaptive scheduling

NDIS Plan Support

  • Supporting plan-managed participants
  • Supporting self-managed participants
  • Support navigation

Service Regions

Ability Core supports participants across multiple locations.

01

Sydney Metro

02

Western Sydney

03

Regional NSW

04

Telehealth Australia

Safeguarding & Quality

Ability Core prioritises participant safety and ethical support coordination.

Participant dignity and safety
Risk awareness and response
Clear documentation
Ethical coordination practices
Compliance with NDIS Code of Conduct
Support Coordination

Complaints & Feedback

We welcome feedback and maintain a transparent complaints process. Participants are encouraged to raise concerns so we can continuously improve our services.

Participants may raise concerns directly with our team, request resolution through formal channels, or escalate issues to the NDIS Quality and Safeguards Commission if required.

FAQs

Frequently asked questions

Q1.What is Support Coordination?

Support Coordination helps participants implement their NDIS plans and connect with appropriate services.

Q2.Who can access your services?

Plan-managed and self-managed participants with coordination funding.

Q3.Do you provide therapy?

No. We coordinate and connect participants with appropriate clinical supports.

Q4.How quickly can services start?

Referrals are reviewed within 24–48 business hours.

Q5.Can I change my support coordinator?

Yes, in line with your service agreement.

Ability Core || NDIS Support